Shipping and Delivery
Thank you for choosing Shirt Mystery! We are delighted to offer you a seamless shopping experience with efficient shipping and delivery options. Below, you'll find all the necessary information about our shipping process, estimated delivery times, and tracking your order.
DELIVERY TIME: The time taken to receive your order is 7-16 days, roughly. Most customers report their package has been delivered before day 10 - though this would increase slightly with customers outside of the UK. A detailed shipping process is outlined below.
SHIPPING PROCESS:
Day 1: Your place your order.
Days 2-4: We handpick your shirts based on the info provided, and add any custom printing if this has been requested.
Days 3-7: Your order is shipped and a tracking link is sent to the email address you provided.
Days 7-16: The shirts arrive to your home, and you get to enjoy the mystery!
If you have any concerns about your package's delivery or shipping, please contact us and we will do our best to rectify the issue.
In some countries or regions, an import fee may be present to your order. We cannot predict or control these, thus are not able reimburse you for this cost.
Order Tracking: To keep you informed about the status of your order, we provide order tracking facilities. Once your order is dispatched from our warehouse, you will receive a confirmation email containing a tracking number and a link to our tracking page. Please use this information to stay updated on your package's whereabouts during transit.
International Shipping: At Shirt Mystery, we proudly offer international shipping to cater to our customers worldwide. Please be aware that international deliveries may take longer than domestic ones due to customs procedures and varying shipping regulations. Estimated delivery times for international orders will be provided during the checkout process.
Order Confirmation: Once your order is successfully placed and payment is confirmed, you will receive an order confirmation email containing all the necessary details. Please review this email carefully and contact our customer support team immediately if you notice any discrepancies.
Address Accuracy: To ensure smooth delivery, please double-check and provide accurate shipping information during the checkout process. Inaccurate or incomplete addresses may lead to delays or failed deliveries, for which we cannot be held responsible.
Customer Support: Should you have any questions, concerns, or require assistance with your order, our friendly customer support team is here to help. Feel free to reach out to us via the "Contact Us" page, and we'll get back to you as soon as possible.
At Shirt Mystery, we strive to exceed your expectations with top-quality products and excellent customer service. We appreciate your trust in us and will do everything possible to ensure a smooth and timely delivery of your orders.
Happy shopping!
Shirt Mystery Team